Privacy Policy
Last updated: October 2026
1. Who we are and how to contact us
Mia-Rose Home Services is a sole trader business providing domestic cleaning, end of tenancy cleaning, laundry, pet sitting and dog walking services across Kent.
Data controller: Tania Rixon trading as Mia-Rose Home Services
Contact:
Email: hello@mia-rose.com
Phone / WhatsApp: 07726 267673
2. What information we collect
Through our website enquiry form
- Name
- Email address
- Phone number (optional)
- Service or reason for your enquiry, including if you are interested in working with Mia-Rose
- Postcode or area (optional)
- Details of your enquiry
Through direct contact
Any personal information you choose to share when contacting us by email, phone or WhatsApp.
Technical website data
When you visit this website, our hosting provider, Cloudflare, may process limited technical information needed to deliver and protect the site. This can include your IP address, the page or file requested, the time of the request, browser or device information, and security or network information associated with the request.
When providing services
Name and contact details, address or property details relevant to the service, and any additional information needed to carry out the agreed work, for example specific cleaning requirements, pet care instructions or access arrangements.
3. Why we collect it and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and quotes, and taking steps you have requested before entering into a contract | Steps prior to entering into a contract — Article 6(1)(b) UK GDPR |
| Handling Work With Us enquiries and expressions of interest in joining Mia-Rose, and managing potential working relationships | Legitimate interests — Article 6(1)(f) UK GDPR. Our legitimate interests are responding to people who contact us about working with the business and managing potential working relationships fairly and efficiently. |
| Providing agreed services to customers | Performance of a contract — Article 6(1)(b) UK GDPR |
| General business administration, responding to communications, maintaining appropriate business records and managing customer relationships where contract is not the primary basis | Legitimate interests — Article 6(1)(f) UK GDPR. Our legitimate interests are administering the business, responding to communications, maintaining appropriate business records and managing customer relationships. We have considered these interests against the rights and freedoms of individuals and do not consider this processing causes unwarranted harm. |
| Delivering, maintaining and protecting the website, including processing limited technical request information | Legitimate interests — Article 6(1)(f) UK GDPR. Our legitimate interests are operating a reliable and secure website and protecting it from misuse or technical threats. |
| Retaining records we are legally required to keep, including relevant financial and tax records | Legal obligation — Article 6(1)(c) UK GDPR |
We do not currently carry out direct marketing. If we introduce marketing communications in the future, we will handle this separately and only in accordance with applicable UK GDPR and PECR requirements, including obtaining your consent where required.
4. Who we may share your information with
We do not sell your personal information to third parties.
- Team members and workers assigned to carry out a service, to the extent needed to deliver that service
- Zoho Corporation — our website enquiry form is provided by Zoho Forms and enquiries are managed using Zoho Creator. When you submit a website enquiry, your information is received and stored by Zoho as a third-party service provider. See section 5 below and Zoho's privacy policy for further information.
- Cloudflare — hosts and delivers this website. Cloudflare may process limited technical request data, including IP addresses, in order to deliver, secure and operate the website. See Cloudflare's privacy policy for further information.
- Email, IT and cloud service providers used in the operation of the business, to the extent necessary for those services to function
- Accounting and bookkeeping providers, for the purposes of financial record-keeping
- Insurers and professional advisers, where relevant to an enquiry, service, claim or dispute
- Regulatory, tax or law enforcement authorities, where we are legally required to disclose information
5. International transfers
Our Zoho services are configured through Zoho's European infrastructure. Zoho states that data for European accounts is generally stored and processed within the EU. In limited circumstances, information may be accessed or processed by Zoho group companies or authorised service providers in other countries.
Where personal data is transferred or accessed outside the UK or a territory covered by UK adequacy regulations, Zoho states that it uses appropriate contractual safeguards, including Standard Contractual Clauses where applicable. Further information is available in Zoho's GDPR documentation.
Cloudflare operates a global network and states that limited website traffic metadata, often including IP addresses, may be processed in the United States and Europe for a limited period. Cloudflare provides a Data Processing Addendum covering the processing of personal data on behalf of customers and international data transfers. Further information is available in Cloudflare's Data Processing Addendum.
6. How long we keep your information
| Data | Retention |
|---|---|
| Website enquiries and general communications that do not result in a service | Normally up to 12 months after the last contact, unless there is a legitimate reason to retain them longer |
| Work With Us enquiries that do not lead to a working relationship | Normally up to 6 months after the last meaningful contact, unless there is a legitimate reason to retain them longer or you agree that we may keep your details for future opportunities |
| Technical website request data processed by our hosting provider | Retained only for the period required by the provider to deliver, secure and operate the service, in accordance with its service terms and privacy documentation |
| Customer and service records | Retained for as long as reasonably necessary for the customer relationship and, where needed, for a further period for legal, insurance or dispute purposes |
| Financial and tax records | At least the period required by HMRC for a self-employed business — currently five years after the 31 January Self Assessment submission deadline for the relevant tax year |
Where we no longer need your information, we will delete or securely dispose of it.
7. Data security
We take reasonable technical and organisational steps to keep your personal information secure. Access to your information is limited to those who need it to carry out their work. The Mia-Rose website is served securely over HTTPS.
8. Cookies and similar technology
Mia-Rose Home Services has not added analytics or marketing cookies to this website. The website uses system fonts and does not make runtime font requests to Google. Cloudflare may process limited technical request information to deliver and protect the website.
The embedded Zoho form on our Contact page may use cookies or similar technologies required for its operation. One cookie (zalb_c57dd84321) has been identified as a session routing cookie set by Zoho's infrastructure. No analytics or marketing cookies have been identified.
We will keep the cookies used by the embedded service under review and will introduce an appropriate consent mechanism if any non-essential cookies are identified. For full details, please refer to Zoho's cookie policy.
9. Your rights
Under UK data protection law, you have the following rights:
- Access — to request a copy of the personal information we hold about you
- Rectification — to ask us to correct inaccurate information
- Erasure — to ask us to delete your personal information, subject to any legal obligations that require us to retain it
- Restriction — to ask us to restrict how we use your information in certain circumstances
- Objection — to object to processing based on legitimate interests
- Portability — to receive a portable copy of your information where the legal conditions for this right are met
To exercise any of these rights, please contact us at hello@mia-rose.com. We will normally respond without undue delay and within one month. In complex or numerous cases, we may extend this period by a further two months; if so, we will inform you within the first month and explain why.
10. Data protection complaints
If you believe we have not handled your personal information properly, you can make a data protection complaint directly to us by emailing hello@mia-rose.com. Please include enough information for us to understand what has happened and what you would like us to look into.
We will acknowledge a data protection complaint within 30 days of receiving it. We will take appropriate steps to investigate without undue delay, keep you informed of progress where appropriate, and explain the outcome of our investigation.
If you remain unhappy after we have considered your complaint, you also have the right to complain to the UK's data protection regulator:
Information Commission's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
11. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of the page shows when it was last updated. We encourage you to review this page periodically.